Refund Policy

At VisualizerWave, we want you to be completely satisfied with your purchase. We stand behind our software and offer a straightforward refund policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all lifetime licenses. If VisualizerWave does not meet your expectations, or if you encounter technical issues that prevent you from using the service effectively, you are eligible for a full refund within 30 days of your initial purchase.

2. Eligibility for Refund

To be eligible for a refund, please ensure that:

• Your purchase was made within the last 30 days.
• You provide a brief explanation of why you are requesting a refund (this helps us improve the product).

3. How to Request a Refund

To request a refund, please email our support team at support@unformaudio.com with your order details (email address used for purchase or order ID from Gumroad). We process most refund requests within 48-72 hours.

4. Technical Issues

Before requesting a refund due to technical problems, we encourage you to contact our support team. Many issues related to browser compatibility, GPU acceleration, or export settings can be resolved quickly with our help.

5. Policy Abuse

We reserve the right to refuse refunds to users who show a pattern of abusing our refund policy (e.g., repeated purchase and refund cycles).

6. Effects of Refund

Once a refund is processed, your lifetime license will be deactivated, and you will no longer have access to premium features, including watermark-free exports and early access templates.